Claims Management - GUARANT RE

Our Claims Philosophy

A reinsurer's true measure is not determined by premium rates or marketing materials, but by its willingness and ability to pay claims quickly, fairly, and without unnecessary friction when losses occur. At GUARANT RE, we recognize that our cedents and their policyholders have already experienced a loss event; the last thing they need is protracted disputes or arbitrary denials that undermine market confidence. We commit to resolving claims on their contractual merits with transparency and respect for all parties.

Our claims philosophy is built on three cornerstones: speed, ensuring acknowledgment and interim communication within 24 hours; fairness, applying consistent contractual interpretation aligned with industry practice; and transparency, keeping cedents informed of investigation progress and assessment rationale. We empower our claims handlers with broad authority to settle claims efficiently while maintaining disciplined underwriting standards. Where contractual uncertainty exists, we consult actuaries and external counsel to reach defensible positions that balance cedent interests with reinsurer solvency.

5-Step Claims Process

1

Notification

Cedent notifies GUARANT RE of a loss event. Initial notification should include basic facts: date, location, peril, estimated loss amount, and affected policies/treaties.

2

Acknowledgment

Within 24 hours, we acknowledge receipt and assign a dedicated claims handler. Handler contacts cedent to gather additional details and request documentation. Regular status updates provided throughout assessment.

3

Investigation

Detailed review of cedent documentation: original policy wording, loss adjusters' reports, proof-of-loss statements, supporting evidence. External loss adjusters or surveyors engaged for large or complex claims when necessary.

4

Assessment

Quantify liability under applicable treaty/facultative terms. Establish loss reserves. Apply contractual exclusions, limitations, and conditions. Consult internal actuaries and legal counsel for ambiguous coverage questions.

5

Settlement

Prompt payment upon agreement. For borderline coverage decisions, we may pay claims under reservation of rights or recommend ex gratia consideration to preserve cedent relationships and market goodwill.

Claims Team Expertise

Experienced Claims Professionals

Our claims handlers bring deep expertise across all lines of business: property, marine, aviation, casualty, and specialty lines. Many have 15+ years of experience handling both cedent claims and facultative contracts. Continuous training keeps teams abreast of evolving coverage issues, regulatory changes, and market precedent.

Treaty & Facultative Expertise

We distinguish between treaty claims (arising from reinsurance contracts) and facultative claims (arising from individual risk placements). Handlers understand complex coverage triggers, reinstatement provisions, and claims cooperation obligations. We apply contractual language consistently and fairly, referencing industry standards and case law precedent.

How to Report a Claim

Notification Method

Email: office@guarantre.com (with subject line: "CLAIM NOTIFICATION - [Company Name]")

Include in Initial Notification:

Cedent/ceding company name and contact person
Date and time of loss event
Location and peril (fire, theft, windstorm, etc.)
Affected policy or treaty reference numbers
Preliminary estimated loss amount
Cedent's initial assessment of coverage applicability

Required Documentation (within 5 business days):

Copy of original policy wording or treaty
Proof of loss or loss adjusters' report
Supporting evidence (photos, invoices, receipts, repair estimates)
Cedent's internal coverage analysis and reservation of rights (if any)
Any correspondence with cedent's reinsurance brokers

Our Commitment to You

Speed

24-hour acknowledgment and assignment of dedicated handler. Initial assessment within 10 business days for most claims. Settlement within 30 days for straightforward, agreed losses.

Transparency

Proactive communication of assessment progress. Clear explanation of coverage decisions and reasoning. Advance notification if we intend to deny coverage, with opportunity for cedent dialogue before final determination.

Fairness

Consistent contractual interpretation. No arbitrary deductions or technical claim denials. Willingness to engage expert counsel (actuaries, lawyers) for ambiguous issues. Settlement that reflects true claim merit.